Shipping, returns & cancellation

Boutique merchandise is sold by Drone by Nature SAS, a French simplified joint-stock company registered under number 99015235700010, whose registered office is at 17-21 Rue Saint-Fiacre, 75002 Paris, France ("Drone by Nature", "we", "us"). Each item is printed on demand and shipped by our fulfilment partner, Printful. Your contract is with Drone by Nature, and we remain responsible to you for your order.

Prices are shown in euros. Any VAT that applies to your delivery country, and the shipping charge for your address, are shown in the cart and at checkout before you pay. Payment is taken by Stripe or PayPal; we never see or store your full card details. Your order is confirmed by e-mail once the payment provider has confirmed the payment.

Each item is made after you order it. Production usually takes a few business days, then the carrier delivers it. The shipping options and any delivery estimate shown at checkout come from our fulfilment partner and depend on your address; they are estimates, not guaranteed dates. We only offer delivery to destinations where checkout shows a shipping option.

When your order ships, we e-mail you the carrier and tracking number, and you can follow it in My account → Orders. Customs duties or import taxes charged by your country outside the EU, if any, are payable by you. The risk of loss passes to you when you, or someone you nominate, receive the parcel.

Write to contact@dronebynature.com with your order number as soon as possible. While your order has not yet gone into production we can change the address or cancel it and refund you in full. Once production has started, you can still use your right of withdrawal below after delivery.

If you are a consumer, you may withdraw from your purchase within 14 days of the day you receive the goods (for an order delivered in several parcels, from the day you receive the last one), without giving a reason.

1. Tell us by e-mail to contact@dronebynature.com, stating your order number and that you withdraw from the purchase. You may use the model form below, but you do not have to.
2. Send the items back within 14 days of telling us, to the return address we give you in our reply. Please do not send returns to Printful or to our office without that address. You pay the direct cost of returning the items.
3. Refund: we refund the price of the items and the standard delivery cost you paid within 14 days of receiving your withdrawal. We may wait until we have received the items back, or you have shown proof of sending them, whichever is first. We refund with the payment method you used.

Items should be returned unworn and unwashed. You are only responsible for any loss of value caused by handling them beyond what is needed to check their nature, characteristics and fit.

Model withdrawal form. To Drone by Nature SAS, 17-21 Rue Saint-Fiacre, 75002 Paris, France, contact@dronebynature.com: I hereby give notice that I withdraw from my contract for the sale of the following goods: [items], ordered on [date] / received on [date], order number [number], name, address, date (and signature if on paper).

If an item arrives damaged, has a printing defect, or is not what you ordered, e-mail us within 30 days of delivery with your order number and photos of the item and its label. We will send you a replacement or a full refund, at no cost to you; we will tell you if we need the item back.

This does not affect your legal rights: the two-year legal guarantee of conformity (French Consumer Code, articles L.217-3 et seq.) and the guarantee against hidden defects (French Civil Code, articles 1641 et seq.) apply in addition to this policy.

If tracking shows no progress for an unusually long time, or the parcel is marked delivered but has not arrived, contact us. We will investigate with the carrier and our fulfilment partner and, if the parcel is lost, send a replacement or refund you.

To fulfil your order we share your name, delivery address, e-mail and order contents with Printful and the carrier, and payment details are handled by Stripe or PayPal. See the Privacy Policy for how your data is processed and your rights.

Contact contact@dronebynature.com first; we aim to answer within two business days. If we cannot resolve a complaint, consumers may refer it free of charge to a consumer mediator, as set out in the Terms of Use (articles L.612-1 et seq. of the French Consumer Code). This policy is governed by French law; if you are a consumer, you also keep the protection of the mandatory rules of your country of residence.